1. What is the prevailing Electricity Tariff?
2. How can I get a new electricity connection, and what are the charges to be paid? What are the
       requirements for new connection?
3. What is the procedure of Billing?
4. How are bills prepared if the meter is not read?
5. How do I make payment when I have not received the electricity consumption bill?
6. How to check one's consumption?
7. How to increase sanctioned load?
8. How to shift meter from its current location?
9. Where can I send my complaints and suggestions? How to lodge the complaint?
10. How to report about unsafe electrical installations?
11. How to address the problem of frequent tripping of MCB or blowing of fuse?
12. Why is my meter not read regularly?
13. When will the power be back on ?
14. Why do a few customers have power, while their neighbors remain out?
15. While my lights are on, they're dim. What's causing this?
16. Why sometimes electricity bills seem to be high ?

Please see the Electricity Tariff details provided on the home page of UPCL’s Website.

Q.2) How can I get a new electricity connection, and what are the charges to be paid? What are the requirements for new connection?

• The prospective consumer should be lawful owner / occupier of premises.
• He should apply in A-1 form at the Sub-division office for domestic/ commercial and for industrial at Division offices along with the requisite documents like B&L form, Possession certificate, NOC.
• After load survey, he will be given quotation for payment of charges which includes Service Connection Charges, Service Line Charges, Security Deposit and so on.
• On receipt of provisional-estimate-cum-bill for new Service Connection Charges, deposit the same by way of Cash, Banker's cheque, Demand Draft.
• After payment of above charges the consumer will submit a Test report from the licensed electrical contractor for the wiring. 
• The service connection will be released as per the chronological order.

Q.3) What is the procedure of Billing?

After installation the billing section is supplied with data containing Meter details, initial meter reading. As per the predetermined cyclic order the first bill is issued. The bills are issued monthly, bimonthly for different categories of consumers i.e. Domestic, Non-Domestic, Industrial consumers. The payment of bills is to be made as per the last due date shown on the bill.

If meter is not read for whatever reason, provisional bill is raised which subjected to adjustment on receipt of actual meter reading in the subsequent months. Provisional bills are required to be paid within the due dates like normal bills raised on actual consumption.

If you have not received the electricity consumption bill, you can avail a copy bill from the concerned Sub Division Office upon production of the service connection number. You can also deposit payment within the due date specified in the bill at the Electricity Business/Billing Centre.

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The consumption depends on the capacity of appliance and period for which it is in use. The following link on the UPCL’s websites will help you to know your estimated consumption.
Consumers’ Deskà Energy Calculator

For increasing the sanctioned load the Domestic, Commercial and Industrial (LT) consumers should apply to the concerned Sub-divisional Officer. The HT consumers should apply to the Executive Engineer. After confirming the feasibility, the load is sanctioned and the quotation is issued which includes additional Service Line Charges, Security deposit and so on.

Q.8) How to shift meter from its current location?

Submit application to the concerned Sub Divisional Officer on plain paper enclosing therewith a copy of last paid bill. Be present on a prescheduled date and time when inspection will be carried out by UPCL for ascertaining involvement of work. Make payment against the bill to be handed over to you by UPCL at the earliest.

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1. In case of failure of supply the consumer has to contact the nearest Sub Division Office either on Telephone or in person to lodge a complaint. The consumer has to lodge a complaint by giving details like, Name, Location, Consumer No., and Pole No. for easy access to UPCL employees. UPCL is not charging any extra charges for attending complaints.
2. If, there is a major fault, the electric supply of complete area goes off; it may take some longer duration for restoration of Supply.
3. If, there is some anomaly in the energy bill like Wrong reading, arrears amount shown though the bill is paid , etc. the consumer may contact to the nearest Sub Division Office or Billing Centre & bring the anomaly to notice of concerned Sub Divisional Officer for rectification.
4. If, there is abnormal delay in settling the complaints lodged, consumer may contact to the Executive Engineer of concerned Distribution Division. In case the problem is not rectified even after that the consumer can approach the Incharge, Consumer Grievance Redressal Forum, CGRF with copies of complaints filed and related documents at Urja Bhawan, UPCL, Dehradun. Consumers are also encouraged to read the Citizen’s Charter of UPCL displayed on our website for further information.

Inform UPCL officials over telephone numbers or in person and the unsafe installations will be visited shortly. The helpline numbers are displayed on the home page of UPCL’s website.

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Q.11) How to address the problem of frequent tripping of MCB or blowing of fuse?

Contact a Licensed Electrical contractor (L.E.C.) to locate the cause. If there is a fault/defect in your wiring installations, rectify the same. If the load of your installation is more than the load allowed by UPCL, please apply for enhancement of load by filling up a form available at nearest Subdivision/Division office or download the same from the website.

Q.12) Why is my meter not read regularly?

Any one of the following can be the reasons:

1. Your premise is vacant and kept locked for days together or remains locked during the daytime resulting in inaccessibility of meter to the meter reader.
2. Discrepancy in address in our database with the actual may result in meter reader's missing out your premises. If you observe such shortcomings in the address (as printed in bill), please bring it to the notice of the concerned Sub Divisional Officer at Sub Division Office or Executive Engineer of the concerned Division.

Q.13) When will the power be back on?

That depends on the amount of damage sustained and current conditions. Field personnel must complete a damage assessment before any reliable estimate can be made.

Customers in the same neighborhood may be served from separate feeders. These feeders may be more severely damaged than the ones serving their neighbours' homes.

Q.15) While my lights are on, they are dim. What's causing this?

This may be an incidence of partial power. At this point, customers should unplug large/major appliances such as refrigerators, ovens, air conditioners, etc., as this could cause a power surge and result in another outage. Once lights are bright, indicating full power has been restored, it is safe to plug in major appliances.

The increased consumption may be attributable inter-alia to the following reasons:
Defective appliance - Electrical appliances viz. air-conditioner, refrigerator, geysers, water pumps, washing machine etc, should be checked and repaired immediately if found defective.
Defective wiring installation - Good quality electrical wiring installation with proper current rating should be used. Defrayed wiring installation would lead to additional electricity consumption.
Unauthorized extension - Unauthorized extension of your electrical wiring connecting to different or adjacent installation would increase the electricity consumption recorded by your meter.
For above, you may have to get it checked by a Licensed Electrical Contractor.
Incorrect meter readings - You would appreciate that a meter reader reads a large number of meters in a day. Hence, mistakes though occasionally may happen in taking readings of meters. If you notice wide abnormality in recorded consumption of the meter, in comparison with the previous consumption, kindly bring it to the notice of the concerned Sub Divisional Officer.
Defective Energy Meter - Energy meters are tested for accuracy specified in Indian Electricity Rules. It may develop fault, leading to incorrect registration of consumption. In such instances, where there is a wide variation in recorded electricity consumption in comparison to the previous occasions and if you have any doubt about the metering accuracy you may approach the concerned Sub Divisional Officer.

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